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Platform

The Freebird Information Platform

Focus on managing your business and not on chasing information

Imagine if your managers could access all their key metrics, operational news, priorities, forms, key dates, documents, and other information in one place

Your corporate and field managers are overwhelmed by the many competing priorities they must address every day. In addition to tracking operational metrics relating to sales, speed-of-service, labor and food utilization, etc., managers have to worry about such things as product promotions, store standards, employee training and retention, loss prevention, and customer feedback. Compounding the problem is that the information they need is scattered in different systems, reports, spreadsheets, emails, websites, and documents. The result is manager frustration, wasted time, and a failure to make appropriate decisions in a timely and consistent manner across all units. With Freebird, your managers will find all the information and tools they need in a single portal customized to their specific needs ... ensuring that they know what to focus on and what actions to take to have the greatest impact on the bottom line. 

"Freebird simplifies the lives of our DM’s, allowing them to spend more time on managing the business with the RGMs​"

Jim Backes, GDK, Operator 16 stores

The future of information management for QSRs is here

The Freebird platform integrates

4 capabilities that all successful multi-unit QSR's require

...and which are normally sold as expensive, separate solutions by different vendors

Track operational performance

2

Disseminate news, instructions, and information

3

Track routines, create audits and checklists

4

Seek feedback, identify, reward, retain best employees

New – For Burger King franchisees, the Digital KingBoard and Routine Tracker

GPS Hospitality uses Freebird
Gary Thomas
Vice President of Operations Support 
GPS Hospitality

Learn how Freebird is helping GPS Hospitality, operator of nearly 500 Burger King, Pizza Hut, and Popeyes restaurants, to achieve operational excellence

"For GPS to continue to expand, we needed a single portal where managers could readily access company news, instructions, and training materials, as well as performance dashboards showing all of their key metrics.” 

DASHBOARDS / ANALYTICS

All your key metrics in one place

Freebird pulls data from all your sources, including SICOM SEMS, SICOM Drive-Thru Director, RTIConnect, SMG/GuestTrac, KnowledgeForce, HME, Clearview Back Office, Excel, Financial and HR systems, etc., and renders it as integrated dashboards so that you can see all aspects of business performance in one place. 

  • See status of operations at a glance

  • Alerts identify issues requiring attention

  • Filter and rank by store, above store, and time period

  • Compare store and above store performance to targets

  • Role settings ensure that users only see data for which permission has been granted

  • Customize dashboards to any layout and style

  • Data automatically updates as frequently as required

  • Leverages your existing back-office and other systems

"Freebird has become an essential tool for GPS. It helps us to identify and quickly address operational areas that require improvement at an individual restaurant or corporate-wide level.”

Gary Thomas, VP Operations Support, GPS Hospitality, 500 stores

 

CONTENT MANAGEMENT

 

With Freebird, managers will no longer have to hunt through emails, documents, and different websites to find their list of priorities, operational news, key events, latest promotions, instructions, training materials, and other critical information they need every day. And importantly, everyone sees the same information at the same time.

  • Communicate news and priorities to all units

  • Easily add content and attach documents

  • Integrate metrics with related unstructured content

  • Attach pop-up instructions to problematic metrics

  • Show calendar of upcoming events and critical dates

  • Create a comprehensive document and training library

  • Search entire portal by keyword, date, or author

All your critical news, instructions, and documents in one place

"In addition to relying on Freebird to track metrics, it has become a vital tool to communicate such things as operational news, promotions, key dates, team recognition, and contests."

Andrew Geiger, HG Foods, Operator 23 stores

 

FORMS / CHECKLISTS / SURVEYS

 

With Freebird your managers can easily create forms, checklists, and surveys to track work and performance covering any area and to ensure consistency across all units. The results can be integrated with your other performance metrics and related content. 

Create forms to track activity, standards, and to drive actions

  • Track store/staff standards and policy compliance

  • Drive consistency with task checklists and audits

  • Create training tests, track results and progress

  • Complete staff appraisals, compare scores

  • Track work, coaching, and other activities

  • Impose accountability and ensure corrective actions

  • Receive notifications for unsatisfactory results

  • Identify star performers

 

EMPLOYEE ENGAGEMENT / COLLABORATION

 

Freebird's integrated employee engagement and collaboration capabilities allow you to recognize top performers, solicit feedback, exchange ideas, and reward best practices suggestions. In addition it helps to create a common culture and sense of corporate unity, which is especially challenging because of the highly dispersed nature of the business. All of this helps to identify, motivate, and retain your best employees.

Engage with staff and exchange ideas

  • Identify and motivate your stars

  • Publicly recognize the best performers

  • Seek comments and feedback 

  • Share ideas and best practices

  • Conduct employee surveys

  • Run contests

  • Ensure that managers are engaged

  • Reduce turnover and training costs

 
For Burger King franchisees, Freebird now includes the DIGITAL KINGBOARD and ROUTINE TRACKER
 

THE DIGITAL KINGBOARD

  • Drive in-store excellence

  • Real time metrics

  • Performance to targets

  • Guest feedback

  • Store rankings

  • Videos and reminders

  • Team member recognition

A back of house digital board.

 

ROUTINE TRACKER

  • Checklists to automate

  • Coaching

  • Audits

  • Site visits

  • Scorecards of all routines

  • Consistency across units

Multi-Units QSRs: The 6 Keys to Success

and how Freebird helps you to achieve them

  1. Ready access to all key metrics 

  2. Dissemination of critical operational news and updates

  3. Consistency across all units

  4. Collaboration and time-saving co-ordination with units

  5. Training and upgrading employee skills

  6. Motivating and retaining your star performers

Analytics for restaurants

Read what the research shows